Written Return and Refund Policy

We ship replacements or issue full refunds for incorrect orders and spilled/damaged product UPON RETURN depending on condition. To receive a refund or replacement just email photos of the spilled/damaged/incorrect product to: organichealshairandbody@gmail.com. We  may ask you to mail back what you received.

We are not always able to offer refunds or replacements for stolen packages so please ensure your package is delivered to a safe location. We do not do signature confirmations for package delivery. 

We ship all of our packages through USPS and on rare occasions there will be slow delivery. If a package appears to be lost in the mail, we wait 2 weeks from the last USPS tracking update before issuing a full refund or sending a replacement.

Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is rare, but it does not mean that you have received less, as the weight of product placed into each container remains consistent.

We do not re-ship or refund melted product because the butter is still effective and usable. If your product arrives to you melted simply put it in the fridge until it hardens. Then put it in a cool room and let it come up to room temperature. It will have a denser texture, more the consistency of a cream than a whip. 

Melted products sometimes lose volume because air bubbles have escaped, so it will appear lower in the container, however the weight of the product is consistent with what is on the label.


To start a return, you can contact us at newseasons2023@gmail.com. Please note that returns will need to be sent to the following address: 6306 Colony Park Dr. Birmingham, Al 35243

Items sent back to us without first requesting a return will not be accepted.

Exchanges

Unfortunately we cannot exchange products if a customer does not like the scent.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at organichealshairandbody@gmail.com.