Return policy

We ship replacements or issue full refunds for incorrect orders and spilled/damaged product UPON RETURN depending on condition. To receive a refund or replacement just email photos of the spilled/damaged/incorrect product to: organichealshairandbody@gmail.com. We  may ask you to mail back what you received. 

We are not always able to offer refunds or replacements for stolen packages so please ensure your package is delivered to a safe location. We do not do signature confirmations for package delivery. 

We ship all of our packages through USPS and on rare occasions there will be slow delivery. If a package appears to be lost in the mail, we wait 2 weeks from the last USPS tracking update before issuing a full refund or sending a replacement.

Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is rare, but it does not mean that you have received less, as the weight of product placed into each container remains consistent.

We do not re-ship or refund melted product because the butter is still effective and usable. If your product arrives to you melted simply put it in the fridge until it hardens. Then put it in a cool room and let it come up to room temperature. It will have a denser texture, more the consistency of a cream than a whip. 

Melted products sometimes lose volume because air bubbles have escaped, so it will appear lower in the container, however the weight of the product is consistent with what is on the label.


To start a return, you can contact us at newseasons2023@gmail.com. Please note that returns will need to be sent to the following address: 6306 Colony Park Dr. Birmingham, Al 35243

Items sent back to us without first requesting a return will not be accepted.

Exchanges

Unfortunely, we DO NOT do exchanges because of a dislike for the scent.

Melted product

Sometimes products melt in transit, if this happens with non-insulated shipping we do not offer any refunds or replacement. However if this happens with insulated shipping we offer a partial refund, full refund or a replacement. This happens most frequently in the hottest months of the year (June through August).

The good news is that butters are still usable, absorbent, non-greasy and have all the amazing benefits for hair and skin — even in a melted state. Put them in the fridge and let them solidify, then set them out in a cool room so they can come up to room temperature. They will have more the texture of a cream than a whip, but still have a nice absorbent feel and can be used normally.

There are two different severities of melting. A light melting will make the product look bubbly, but retain the volume. You will notice in these pictures that the volume of the product is still high and rises to the top of the container. This suggests that not a lot of air bubbles have escaped in the melting process and the product has retained its whipped texture. We do not offer refunds or replacements for this kind of melting.

A heavy melting occurs when the product loses significant volume during melting due to a loss of air. It is important to note that a. the butter has not evaporated (this is physically impossible) and b. the weight of the butter has not changed. What has been lost are the air bubbles that are whipped into the butters to make them rise. We offer partial refunds or replacements for orders that arrive this way IF INSULATED SHIPPING WAS SELECTED.

While the insulated mailers and cold packs can get our products to your doorstep in good condition, they cannot keep packages at a chilled temperature if they are left in a hot mailbox or doorstep. The complaints we receive about melting most often occur when a package has been collected at the end of the day after it has been sitting in the sun or an outside mailbox for hours.

To prevent product melting:

1. Watch your tracking number closely. Arrange to have your package collected by someone as soon as it is deposited in your mailbox.

2. Have your package delivered to your workplace. Quite a few of our customers do this to ensure they can collect their package as soon as it is delivered. Most workplaces have air conditioning and indoor mail collection.

3. Have your package shipped to someone who is at home during the day.

4. Have your package shipped to a PO box within an air conditioned mailing facility.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at organichealshairandbody@gmail.com.